Terms & Conditions

These terms apply to your use of this website and to the counselling, play therapy and clinical supervision services provided by Hope and Healing Therapy (ABN 98 643 412 193). Please read them alongside the Privacy, Confidentiality and Consent page and the Fees & Rebates page.

About this website

This website provides general information about the services I offer. Nothing on it is clinical advice, a diagnosis, or a substitute for a consultation with a qualified professional, and reading it does not create a counselling relationship between us.

I take care to keep the information here accurate and current, but details such as fees, availability and health fund participation can change. If something matters to your decision, please confirm it with me directly.

In an emergency

Email and the enquiry form are checked during business hours, but they are not a crisis service. If you are in crisis or need immediate support, call Lifeline on 13 11 14, the Suicide Call Back Service on 1300 659 467, or in an emergency call 000. If you are outside Australia, 000 and Australian helplines will not connect from where you are, so use the local emergency number for the country you are in.

Who I can see

I am a counsellor and clinical supervisor, not a medical practitioner. I do not diagnose mental illness, prescribe or advise on medication, or provide court reports or forensic assessments.

If what you need falls outside my scope or training, I will tell you and help you find someone better placed to assist. Services are available to clients located in Australia, and to clients overseas with the exception of the USA and Canada, where my professional indemnity insurance does not extend.

Bookings

• Appointments can be made by phone, email, the enquiry form or the appointment request form. A booking is confirmed once I have replied to you with a time — a request or enquiry on its own does not reserve a session.
• No GP referral or Mental Health Care Plan is needed to see me.
• For clients under 18, a parent or guardian must consent to counselling and complete the intake paperwork.
• Before group counselling begins, we meet one-to-one to check the group is the right fit, and you will be asked to sign a separate group agreement.

Cancellations and missed appointments

If you need to cancel or move a session, I ask for at least 24 hours’ notice. A message left outside business hours still counts — what matters is the time it was sent.

• With less than 24 hours’ notice, or if you do not attend, the full session fee may be charged.
• If you arrive late, we will use the time remaining and the session will still end at its scheduled time. The full fee applies.
• Where a place in a group block is reserved for you, missed sessions are charged at the group fee agreed with you in advance.
• Genuine emergencies and unexpected illness are treated with understanding and considered case by case.

If I ever need to cancel or reschedule, I will give you as much notice as I can and will not charge you for that session.

Fees and payment

Current fees, rebate arrangements and payment methods are set out on the Fees & Rebates page. An invoice is issued when you book, and payment is due on or before the day of your appointment.

Fees are reviewed from time to time. Any change comes with at least 30 days’ written notice and applies only to future sessions, never to sessions already booked and confirmed.

Ending our work together

You may stop counselling at any time, and you do not need to give a reason. Where you feel able to, telling me first lets us finish well and arrange any ongoing support you might want.

I may need to end or pause our work where it is no longer clinically appropriate, where your needs would be better met elsewhere, where an account remains unpaid after we have discussed it, or where behaviour towards me or others is abusive or unsafe. In every case I will talk with you first where it is safe to do so, explain why, and help you find alternative support.

Privacy

How your information is collected, used, stored and protected — and the limited circumstances in which it may be shared — is set out in full on the Privacy, Confidentiality and Consent page.

Referrals from other practitioners

Referrals submitted through the Referrals page are treated as confidential. Please obtain your client’s consent before sending their information, and do not include clinically sensitive detail in the form — we can discuss that directly once contact is made. Submitting a referral does not guarantee a place; I will contact you to confirm whether I can take it.

Copyright and content

The text and layout of this website belong to Hope and Healing Therapy and may not be reproduced without permission. Third-party names and logos — including health fund marks and LEGO® trademarks — remain the property of their owners and appear here for identification only.

Some illustrations and images on this site are AI-generated. Copyright may not apply to them, so I do not claim ownership of those images. They are used to protect the privacy of the children and families I work with, and are marked “Illustrative image” where they appear as photographs. This is explained on the Privacy page.

External links

Where this website links to other organisations, those links are provided for your convenience. I have no control over their content, and including a link does not mean I endorse everything on the site it points to.

Complaints

If something about my service has not been right, please raise it with me first — I will acknowledge it promptly and respond within 30 days. If you are not satisfied, you may contact the Australian Counselling Association or the Health Complaints Commissioner (Victoria) on 1300 582 113. Health complaints bodies for every state and territory, and information about the codes of conduct I work under, are on the Complaints and codes of conduct page. Making a complaint will never affect the care you receive.

These terms

These terms are governed by the laws of Victoria, Australia. They may be updated from time to time, and the version published here is the one that applies.

Last updated 25 October 2026. Questions about anything on this page are welcome — call 0402 597 600 or email hello@hopeandhealingtherapy.com.au.